We Offer Free Shipping Worldwide.

Return Policy

Easy Return & Exchange Process

 

At Shayli Home , customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

 

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

 

30 Day Returns

Warranty How to Reach Us Satisfaction

Guarantee Additional notes

about Warranty

 

 

30 Day Returns Warranty

 

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Contact form

 

 

 

How to Reach Us:Easy Return & Exchange Process

 

1.You can Contact Shayli’s Home Customer Service Team to request a return, please DO NOT send back to the address on the parcel which is not ours.We Will offer you suitable address for your return.

2.Contact us through email to get the return and exchange address.

  1. Describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
  2. Fill in the after-sales card As well as print the barcode and paste it on your return parcel.

4.Return your item

5.Send us your Tracking information

6.Get a Refund(About Three day After we received your return Parcel)

 

Our Solutions:

  1. Shayli's Home Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Shayli's Home is responsible for shipping the wrong item/ size.

 

2.Customer's responsibility

Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

 

Satisfaction Guarantee *

 

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

 

Additional notes about Warranty

 

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."

 

Returns & Exchanges Policy

 

1,Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact !

 

2,You can return the items within 30 days of delivery for a full refund or exchange.

 

3,Buyer is responsible for return shipping cost and any related expenses.

 

What Items are Non-Refundable?

 

Free gifts or promotional items with retail value.

 

Notice: Item(s) must NOT be returned to the address on the package you received. Please contact our customer service team for return instructions and return center address.

 

If there is something wrong with the items, please feel free to contact our customer service team ( Email: service@enjoy-out.com), we will try to make you satisfied 100%.